What are managed IT services?

Managed IT services is the practice of outsourcing the responsibility for managing and maintaining the IT operations and infrastructure for your business. It’s an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Adopting managed services in your business is a more efficient way to stay up to date with technology, have access to skills and handle issues related to cost, quality of service, and risk.  Managed services are proactive, intending to prevent serious problems before they happen by monitoring your IT infrastructure for early warning signs and regularly updating your systems to reduce risks that could cause costly downtime and data loss.

Other advantages include:

Advice and setup:

Since we’ll be monitoring things for you, we’ll be more familiar with your environment and can give more customized advice on how you can improve your operations.  We’ll be using industry best practices when deploying new equipment, so you can expect to experience fewer problems from the start, and smoother operations going forward.

Remote Support:

Time is money and our best-in-class remote support tools are a core component of being able to offer a competitive, cost-cutting service.  We’re able to handle small problems faster and avoid more costly onsite visits.

Backup:

You won't have to worry about losing your mission critical business data.  We check every day to make sure your backups are working, and the data is being stored at a secure offsite location.

Maintenance:

Software and system updates are applied regularly to reduce the risk of being exposed to known vulnerabilities.  Additionally, we'll keep you informed on upcoming deadlines for end-of-life products so that you're not scrambling at the last minute to find a solution to your expired software or operating systems.

Security:

Your network and computers will be more secure because they’re being monitored and updated regularly.

Cloud Services:

You’ll enjoy more freedom to get your work done wherever you need with flexible cloud services.

 

You can learn more by contacting Skyline Business Technology, LLC today.

• Phone: 260-225-3133
• Email: office@skylinebt.com